# Design scoring and certificate requirements

> Define observable skills and a fair, explicit standard for completing a scenario.

Source: https://lira.thoughtly.com/docs/manage-training/scoring-and-certificates
Audience: manager, admin
Last reviewed: 2026-10-22

A good rubric describes behavior a learner can demonstrate in the conversation. The certificate requirements define which parts of that rubric must be met to qualify.



![A four-skill rubric showing scoring criteria, equal 25 percent weights, and individual minimum scores.](https://lira.thoughtly.com/docs/images/product/scoring-rubric.webp)

The rubric describes what each skill measures and which minimums apply.



## Write a useful rubric

In the scenario editor, review each skill's name, **What good looks like**, observable behaviors, and optional example. Keep skills distinct enough that the same behavior is not counted repeatedly.

For example, “Ask about the buyer's current workflow and its impact” is easier to assess than “Be excellent at discovery.” Use examples to clarify the standard, not to require one exact script.

Skills are scored out of 100 and weighted equally in the overall average. Every selected skill, including custom skills, receives a numeric score when usable dialogue is captured. A skill not demonstrated receives zero and remains in the average.

## Choose the qualification gates

In **Scoring & certificate**, use **Pass requirements** to choose whether an overall score and the conversation goal are required. The **Required / Optional** switches change the requirement immediately in your draft. Turning the overall-score requirement back on restores its previous value.

Enter a minimum overall score from 0 to 100; decimal scores are supported. A score of 0 is still a requirement. Clearing the field removes that requirement.

Under **Skills to grade**, set a **Pass minimum** only for skills that must be passed. Leave it blank to keep the skill in the rubric without making it a separate certificate requirement. Use the pencil to edit a skill, the trash icon to remove it, or **Add custom skill** at the bottom of the list. Removing a skill also removes its pass minimum. Every remaining skill still contributes equally to the overall score.



![Pass requirement controls for overall score and conversation goal above an aligned skills list with optional minimum scores and editing actions.](https://lira.thoughtly.com/docs/images/product/scoring-configuration.webp)

Set the pass requirements, then choose which skills need their own minimum.



Set the requirements that matter for this scenario:

- A minimum overall score, if needed.
- Minimum scores for particular skills, where appropriate.
- Achievement of the scenario's desired outcome, when required.

All applicable requirements must be assessed and met within one attempt. Scores from separate calls are not combined. A performance score does not automatically award a certificate: incomplete capture or missing evidence of the required outcome cannot establish eligibility.

## Set the certificate details

Review the certificate title and choose an expiry tile: **No expiry**, **6 months**, **1 year**, or **2 years**. Existing custom expiry periods stay selected until you change them. Workspace-level issuer, logo, and accent color are managed separately in [Certificate design](https://lira.thoughtly.com/docs/workspace/settings-and-branding).

Use an author preview to test the conversation before publishing. A preview does not earn a learner certificate. Check that learners have a realistic opportunity to demonstrate each required skill during the configured call length.



> **Changes apply to a new version**
> 
> Saving a changed published scenario creates a new version. Existing assignments and attempts keep their original scoring standard; editing today's rubric does not rescore yesterday's call.



Share [the learner scoring guide](https://lira.thoughtly.com/docs/results/feedback-and-scoring) when introducing the scenario so people know what they are practicing toward.