# Understand feedback and scoring

> Read your results, use the evidence, and understand what makes an attempt qualify.

Source: https://lira.thoughtly.com/docs/results/feedback-and-scoring
Audience: everyone
Last reviewed: 2026-10-22

Open an attempt from **Progress** or a scenario's **Recent attempts** to see its result. The attempt keeps the scenario version and scoring requirements used for that conversation.



![Practice a conversation, review your private feedback, then choose your next step.](https://lira.thoughtly.com/docs/images/review-loop.svg)

One conversation. One useful improvement. Repeat at your own pace.



## Find a previous attempt

On **Progress**, search appears below your summary cards, followed by **Filter**. Narrow the history by scenario or outcome, then select a scenario title to open its attempt. The count and page controls sit below the table; searching or filtering returns you to its first page.



![A bordered Search results field followed by Filter, with Explore scenarios on the right.](https://lira.thoughtly.com/docs/images/product/progress-toolbar.png)

Find a past practice call using the same controls as the other collection pages.



## Start with the outcome

The result shows your performance score and whether the attempt met its certificate requirements. Feedback can take time to prepare after a call ends. You can leave the page and return to the same attempt.

Every completed conversation with usable captured dialogue receives a score, including short calls and calls ended by the counterpart. A skill you did not demonstrate receives **0** and remains part of the overall average. This applies to custom skills too.

**Not scored** is reserved for attempts that could not be evaluated, such as an unconnected call, unavailable conversation evidence, or unsuccessful feedback processing. It is different from poor performance.



![An overall score of 88 with Requirements met and a breakdown of four individual skill scores.](https://lira.thoughtly.com/docs/images/product/feedback-scores.webp)

Review the overall result and the individual skills that contributed to it. This example uses demonstration data.



## Review the skills

Select a skill to see what happened in the conversation, the supporting moments, and what to try next. When retained call content is available, play a highlight to hear it in context.

Use feedback as a practical coaching aid. If a comment seems surprising, compare it with the transcript, recording, and written scoring standard. AI feedback can be imperfect; your manager can help you interpret a submitted result.

## How qualification works

- Skills are scored out of 100. The overall score is their equally weighted average, including zeros for skills not demonstrated.
- A scenario can require a minimum overall score, individual skill minimums, and achievement of its goal.
- All required conditions must be assessed and met **in the same attempt**.
- Displayed scores may be rounded. Qualification uses the underlying value, so a rounded number alone does not establish that a minimum was met.

A score can still be available when part of the conversation was not captured. It reflects the available dialogue; incomplete evidence cannot establish certificate eligibility.

Your certificate requirements are shown with the result. Scores from separate attempts are not combined to qualify.



> **Choose one next step**
> 
> Pick a specific change, such as asking a follow-up question before recommending a solution. Then use **Practice again** to try it in a new conversation.



See [certificates](https://lira.thoughtly.com/docs/results/certificates) for credential details and [feedback troubleshooting](https://lira.thoughtly.com/docs/troubleshooting/feedback) if your result is missing or incomplete.