# Resolve sign-in and workspace access

> Find the right account, handle invitations, and understand missing permissions.

Source: https://lira.thoughtly.com/docs/troubleshooting/access
Audience: everyone
Last reviewed: 2026-10-22

Start by checking your sign-in email and selected workspace. Most missing-scenario or permission problems are specific to one of those two things.

## Your workspace is missing

Open the workspace menu and check the available workspaces. Confirm that you signed in with the email address that received the invitation, not a personal address or a different work alias.

If needed, sign out and return using the invited account. Ask the workspace admin to check your active membership if the workspace still does not appear.

## An invitation does not work

The invitation may have expired, been revoked, or already been accepted. Ask the sender to check its status and retry or replace it if appropriate.

If you are signed into another account, sign out before accepting the invitation with the intended email address. Do not forward an invitation to another person as a way to grant them access; they need their own invitation.

## You see access pending

Signing in establishes your identity, but does not by itself grant membership in a workspace. Contact the workspace admin or the person who invited you so they can confirm that access is active.

## A page or control is unavailable

Your role and reporting relationships determine which actions you can take. For example, trainees do not author scenarios, and managers cannot edit another author's scenario or review an unrelated person's submission.

A scenario may also have been closed, an assignment removed, or a submission withdrawn. A missing replay or certificate link may have been made private. These cases do not necessarily indicate a sign-in error.

## Password or sign-in trouble

Use the recovery option provided on the sign-in screen. Only use the sign-in methods actually offered for your workspace. If recovery fails, contact [help@thoughtly.com](mailto:help@thoughtly.com) from the address associated with the account.

Never send a password, sign-in code, or access token to support. For role changes, contact a workspace admin; see [workspaces and roles](https://lira.thoughtly.com/docs/get-started/workspaces-and-roles).