# Find missing or incomplete feedback

> Distinguish processing, unavailable scores, and missing retained content.

Source: https://lira.thoughtly.com/docs/troubleshooting/feedback
Audience: everyone
Last reviewed: 2026-10-22

Open the original attempt from **Progress** or the scenario's **Recent attempts**. Its state is more useful than starting a new call to check whether the previous one saved.

## Feedback is still processing

If the page says your feedback is on its way, the call has ended and the result is being prepared. You can leave the page and return to the same attempt. Processing time can vary; a loading state does not mean you need to repeat the call. Lira retries interrupted feedback processing automatically while the attempt’s temporary evidence is still available. Returning to the page does not restart the assessment.

If it remains unchanged, check your connection and reopen the attempt. Contact support if processing still does not finish. There is no need to submit an attempt merely to make feedback appear.

## The attempt is not scored

Short or unsuccessful conversations still receive scores when usable dialogue was captured. Skills not demonstrated receive zero; a counterpart ending the call does not by itself prevent scoring.

**Not scored** means evaluation could not be completed, for example because the call never connected, the conversation evidence is unavailable, or feedback processing failed. It is different from receiving zero for performance. Reopen the attempt to check its status, and contact support with the attempt page if a recorded conversation remains unscored.

## Recording or transcript is missing

Recording, transcript, and feedback are separate pieces of an attempt. One may be present while another is still preparing or unavailable. Use a visible retry control for a failed load.

Content can also become unavailable because of privacy, retention, or access changes. Reloading cannot recreate a recording that was not saved or restore deleted content.

## Temporary feedback disappeared

In **Activity only** mode, detailed feedback is temporary. It clears after acknowledgment or when its delivery window ends. The workspace may still retain participation and certificate completion. See [privacy and retention](https://lira.thoughtly.com/docs/workspace/privacy).

## A score seems inconsistent

Compare the feedback with the transcript, recording, and the requirements saved with that attempt. Displayed values can be rounded, and current scenario settings may belong to a newer version.

For unresolved issues, contact [help@thoughtly.com](mailto:help@thoughtly.com) with the attempt page, approximate time, and visible status. Do not include passwords or access tokens.